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Last updated: 22 March 2026 This Privacy Policy explains how Big Trouble Labs Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use PitchWeave (“Service”). We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018. For questions about this policy, contact us at legal@pitchweave.app.

1. What Data We Collect

Data you provide

  • Account data: Your name and email address, collected when you sign up via Clerk
  • Deck content: Briefs, source material, audience descriptions, and goals you enter to generate decks
  • Uploaded files: Any documents or files you upload as source material

Data collected automatically

  • Usage data: Pages visited, features used, and actions taken within the Service
  • Technical data: IP address, browser type, device type, and operating system
  • Authentication data: Session tokens managed by Clerk

2. How We Use Your Data

We use your data to:
PurposeLegal basis
Provide and operate the ServicePerformance of contract
Authenticate your identityPerformance of contract
Save and retrieve your decksPerformance of contract
Improve the ServiceLegitimate interests
Send service-related notifications (e.g. changes to terms)Legitimate interests / Legal obligation
Comply with legal obligationsLegal obligation
We do not use your content to train AI models, and we do not sell your personal data to third parties.

3. Sub-Processors

We share data with the following third-party service providers to operate the Service:
ProviderPurposeLocation
AnthropicAI deck generationUSA
ClerkAuthentication and session managementUSA
RailwayDatabase and backend hostingUSA
Where data is transferred outside the UK, we rely on appropriate safeguards (such as the UK International Data Transfer Agreement or adequacy decisions).

4. Data Retention

Data typeRetention period
Account dataFor the life of your account, plus 30 days after deletion
Deck contentFor the life of your account, plus 30 days after deletion
Usage and technical logs90 days
You can request deletion of your account and data at any time by emailing legal@pitchweave.app.

5. Your Rights

Under UK GDPR, you have the right to:
  • Access the personal data we hold about you
  • Rectify inaccurate data
  • Erase your data (“right to be forgotten”)
  • Restrict processing of your data
  • Object to processing based on legitimate interests
  • Data portability — receive your data in a structured, machine-readable format
To exercise any of these rights, email legal@pitchweave.app. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk / 0303 123 1113.

6. Cookies

We use cookies to operate authentication sessions and, where you have consented, to understand how the Service is used. See our Cookie Policy for details.

7. Children

The Service is not directed at children under 18. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently done so, please contact us immediately.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or by a prominent notice in the Service. The “last updated” date at the top of this page reflects the most recent revision.

9. Contact

Big Trouble Labs Ltd legal@pitchweave.app